Online Dues Frequently Asked Questions and Service Agreement
Paying homeowner dues has never been easier! Homeowners can now pay Association dues 24 hours a day, 7 days a week online. We have compiled some of the most frequently asked questions about making online payments to your Association through Westwind Management Group. Please read this ENTIRE document before clicking Accept.
Why should I pay online?
It's simple - Setting up an account is as easy as entering in your personal information. After that, you are ready to go!
It's safe - All transactions are 128-bit encrypted for your security and peace of mind.
It's fast - Once your account is initially set up, you can pay dues in less than two minutes!
It's convenient - You can make an online payment 24 hours a day, 7 days a week, 365 days a year.*
*With the exception of any unforeseen technical problems that prevent this service from being available.
What payment options are available?
You can pay your dues using your Visa, MasterCard, or Discover. Additionally, you can pay via your standard checking account using e-checks.
How do I know my payments have gone through?
Every time you initiate a payment online, a reference number and transaction receipt are automatically generated and sent to you via email. These are then kept in the database and can be printed for your records.
What security measures are in place?
Your personal information is encrypted and stored on a secure server under a login and password that you define. The transmission of credit card or bank account information takes place over a secure connection.
What if I lose my password?
Passwords are stored in a secure database ensuring that you are the only one who has access to this information. If it becomes necessary to retrieve your password, simply click on the forgotten password link and it will be sent to the email address you provided upon setting up your account.
What if my account does not have sufficient funds to cover the payment and service charge?
Due to the electronic nature of this service, payments will be deducted from your account with or without funds being available. If you do not have the amount in your checking account, do not use this service. Fees will be assessed by your financial institution for overdrawn accounts.
Once I pay online, do I have to pay online every month?
No. This service is available for your convenience. If you pay online one month, you can send a check the next month. There are no automatic payments unless you specifically set up an automatic recurring eCheck payment. You always remain in control.
When will the funds be deducted from my account?
An eCheck payment may take up to 6 business days before it appears on your account. Payments made via credit card will typically be processed within 48 hours.
How do I set up my account?
Navigate to www.westwindmanagement.com and click "Pay Dues" to go to the new online payment feature. Select your community and click “Create Login”. Only one login can be created for each property. Select your street, and click next. Select the address of the property, and enter your first and last name, and the user name and password you wish to use.
NOTE: The online payment interface identifies a valid owner by matching the street address with the owner name entered by the user. If the name entered by the user does not match the name on the community website, the account is rejected. Correspondence sent to you by Westwind Management may contain the current owner name. This structure helps prevent fraud and user error.
Next, confirm your profile information. Much of this information is pre-populated, so the setup should just be a matter of confirming the information is correct. Once this section is complete, and account has been successfully created, you may set up a bank account or credit card from which to make payments.
How do I see my account history?
Account history shows only payments that have been made using the online payment service. The responsibility lies with you, the homeowner, to pay the correct amount including any late fees, fines, or penalties assessed by your community or costs of collection charged by Westwind. Contact your Westwind accounting representative with any discrepancies or questions regarding additional fees that may apply. For a list of account representatives for each community see the Association Contacts information available from the Westwind Management Group main web page at www.westwindmanagement.com.
How much does it cost?
There is a $9.95 TRANSACTION FEE for paying your dues online by eCheck or Visa/MasterCard/Discover. If you setup an automatic recurring eCheck payment, the fee is only $2 per transaction.
Westwind Management Group, Inc. assumes no liability for fines, late payments, or any other loss due to the use of this service. If you agree to all of the aforementioned, please click “I Accept”.